Shipping damage must be reported to Waterwayparts.com immediately. Any damage claims that are more than 3 days past delivery date cannot be refunded or returned.Merchandise will not be accepted for return without prior authorization from Waterwayparts.com. RETURNED SHIPMENTS NOT HAVING PRIOR APPROVAL WILL BE REFUSED THUS RETURNED TO YOU AT YOUR EXPENSE. All returned merchandise must be in its original condition in its original packaging with all manuals and warranty card and unused with the exception of defective goods. A 25% restocking charge will be applied against any credit issued for saleable merchandise. All goods must be returned freight pre-paid within 30 days after receipt of shipment. Any item used or installed or damaged in the process are NON-RETURNABLE. Our return merchandise authorization number (RMA) must appear on all cartons. E-mail returns@waterwayparts.com to obtain this number and authorization for return. If you have any questions please send an e-mail to: returns@waterwayparts.com